ShopRapunzels.com
Corporate Office
1375 Broadway 3rd Floor
New York, NY 10018
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Contact by Phone:
Toll free: 1-877-659-5310
By Fax: 561-658-0914
Monday-Saturday 10:00AM-6:00PM EST
By E-mail:
CustomerService@ShopRapunzels.com
By Mail:
ShopRapunzels.com
326 S. County Road
Palm, Beach FL 33480
Please Note: We are closed all major holidays including; New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
All emails and phone calls will be returned the following business day.
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Yes, we offer Gift Receipts. They are available upon request.
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Gift certificates are available in the dollar amounts listed on the website. Simply add the gift certificate to your cart as you would any regular item. If you would like to purchase gift certificates for a specific dollar amount, please contact a representative and we will be happy to process that for you over the phone. Gift certificates will be shipped US Postal Mail with no shipping charges unless you have purchased other items. If you have ordered other merchandise, the gift card will be combined with the additional items in your order. Please note that you cannot use a coupon toward gift certificate purchases.
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To make a purchase using your gift certificate simply enter your gift card number in the field at checkout. The gift certificate amount will be deducted from your order total. Any remaining balance will remain on your gift card. If the cart total exceeds the gift certificate total, we will notify you for an alternative payment option.
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We offer a gift wrapping service for $4.00 per box. You can select this option during the checkout process. Our gift wrap includes purple or green wrapping paper, ribbon, tissue and our signature sticker. Please specify if you would like certain items boxed and wrapped separately in the customer comments section of your order.
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You can register your information during the checkout process of placing an order. You will be asked for your email address and a password.
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You do not have to register with ShopRapunzels.com; it is completely optional for customers. However, it creates an easier shopping experience when you return to our website. After logging in, all your information will be entered automatically.
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If you forget your password don't worry! On Step 2 of the check out screen, simply click "forgot password" in the returning customers section. Enter your email address there and you will receive an email containing your password.
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Drop your email address in the “Join our Email List” box on the website! You will then receive a weekly email containing the latest promotions, coupon codes, and new arrivals.
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ALL SALES ARE FINAL ON JEWELRY, ACCESSORIES, LINGERIE, HANDBAGS AND SALE MERCHANDISE.
Returns and exchanges are accepted on items that are unworn, in new condition and have ALL tags attached. Damage or omission of any items will result in a re-stocking fee which includes shoe boxes.
Returns and Exchanges must be postmarked within 14 days from the date your order was shipped.
If Items are postmarked after 14 days but within 30 days of receipt, we will provide you with a store credit.
Anything after the 30 day period will be considered an unauthorized return and will be immediately shipped back to you at your own expense.
Your credit card on file will be charged.
ShopRapunzels.com does not refund shipping and handling charges.
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Send returns/exchanges to:
ShopRapunzels.com
Web Return/Exchange
326 S. County Road
Palm Beach, FL 33480
Include the original invoice (or copy) and fill out the return/exchange form.
We suggest shipping your return using a traceable method and insuring the package since we cannot be held responsible for packages we do not ship ourselves.
Please note: A $6.00 shipping fee will be charged to your credit card to cover the cost of the items you are exchanging. For international exchanges you will be required to pay the total cost of shipping the new merchandise.
We will notify you via email once we have processed your refund or exchange.
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Send Returned Merchandise to:
ShopRapunzels.com
Web Return/Exchange
326 S. County Road
Palm Beach, FL 33480
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Once we have received your return, we will refund your credit card within 3-5 business days. We will send you an email confirmation once the refund has been processed. In store purchases can only be returned for store credit.
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Yes, we accept returns on Paypal orders. Your refund/exchange will be processed via Paypal.
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If an order is placed Monday-Friday before 3pm EST, the order will be processed that day, excluding holidays. Your merchandise will be shipped right away pending availability and credit card verification.
Orders placed after 3pm EST will be processed and shipped the following business day.
All orders placed on Friday after 3pm EST will be processed and shipped on the following business day (Monday).
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We cannot ship to PO BOXES or APO/FPO addresses via UPS. We do not offer Saturday delivery. UPS will decide if the package will be left at the door or if a signature is required. FREE GROUND shipping is only offered to the 48 Continental States.
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ShopRapunzels.com ships to every destination!
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We offer FREE ground shipping all day, everyday!
Shipping costs and other methods are shown on the checkout screen of the website. We ship all domestic orders via UPS. We cannot be held responsible for refusal of packages. Tracking is available on all UPS shipping services. FREE GROUND shipping is only offered to the 48 Continental States.
Please see our available US shipping methods below:
• UPS Ground: Guaranteed delivery within 1-7 business days to and from every address in the U.S. Delivery is based on distance to destination.
• UPS 3 Day Select: Guaranteed delivery within 3 business days to and from every address in the U.S. Delivery typically by end of day.
• UPS 2nd Day Air: Guaranteed delivery within 2 business days to and from every address in the U.S. Delivery typically by end of day.
• UPS Next Day: Guaranteed delivery within 1 business day to and from every address in the U.S. Delivery typically by 10:30 am.
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International shipping depends on the weight of the package and the shipping location. Shipping costs are shown on the checkout screen of the website. If an order is placed Monday-Thursday before 3 pm EST, the order will be shipping the following day, excluding holidays.
All orders placed after 3 pm EST Thursday-Sunday will be processed and shipped on the following business day (Monday).
All of our international orders are paid through Paypal. Once you place the order, select the "Paypal" option as payment and it will direct you to www.Paypal.com to complete your payment. Remember to click on RETURN TO MERCHANT in paypal. If you do not click on RETURN TO MERCHANT your order will not be processed. Once we have received your order and Paypal payment, your order will be processed and shipped.
We ship our international orders via UPS or US Postal Service.
Please Note: We cannot be held responsible for the following: delays due to customs inspections, brokerage fees, taxes, duties, or refusal of packages. Shipping charges will not be refunded and you will be responsible for any additional costs. The original shipping cost will be subtracted from your refund. If you have any shipping or handling questions please email CustomerService@ShopRapunzels.com.
Please see our available international shipping methods below (depending on customs):
• UPS Worldwide Express: Guaranteed delivery in 1-3 business days. Take advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world.
Delivery by 10:30 a.m. or 12:00 noon
Next business day delivery to Canada
Second business day delivery to business centers in Europe and Latin America
Delivery within two or three business days to Asia
Door to door service
Up to three delivery attempts
Tracking services
• UPS Worldwide Expedited: Guaranteed delivery in 2-5 business days.
Delivery typically within two business days to most destinations in Canada
Delivery typically within three business days to Mexico
Delivery typically within three to four business days to major destinations in Europe
Delivery typically within four to five business days to major destinations in Asia and Central and South America
Door to door
Up to three delivery attempts
Tracking services
• US Postal Express Mail International: Guaranteed delivery in 6 business days.
Insurance included
Online tracking to major destinations
Please Note: Some of the above method’s are only offered to select counties.
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To redeem your coupon, enter the coupon code in step 1 of checkout. Your coupon will automatically be applied to your order. Please note that coupons cannot be applied toward gift certificate purchases. Online promotions are only vaild online and not valid in our clothing stores.
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Once you are finished shopping, the next step is checking out. This process is quick and easy! You can always view your items if you click on the "shopping bag" link located in the upper right hand corner of the website. If you would like to delete merchandise from your shopping bag, you can either change the quantity to "0" and click "update" or you can simply click on the trash can located to the left of the item in your cart.
You can finalize your purchase here or you can click the "keep shopping" button to continue shopping. Once you click "check out" you will complete three simple steps:
• Step 1: Enter your general information. This includes your billing address, shipping address, login (optional), coupon codes, and gift card information.
• Step 2: Select your shipping preferences.
• Step 3: Enter your payment information.
Please Note: The merchandise sold on our website is for personal use only, not for resale. Based on our relationships with our vendors, ShopRapunzels.com has the right to cancel orders that are for resale purposes.
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At ShopRapunzels.com we make every attempt to keep adequate stock of merchandise listed on our site. Occasionally we do sell out of certain products and items. If you have placed an order for an “out of stock” item, you will promptly receive an email notification. We will not ship other items from your order, until we hear back from you.
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ShopRapunzels.com accepts all major credit cards: Visa, MasterCard, American Express, and Discover. Please note that all of our international orders are paid through Paypal.
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There is NO sales tax if the order is SHIPPED outside the state of Florida.
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Once the order is processed we will send you a shipping confirmation e-mail. The email will provide a link that will allow you to track your package. You may also login and check the status of your order at anytime by clicking on Order Status on the website. Please be advised that only some of our shipping methods include tracking with delivery.
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You can check your order status by visiting our home page and clicking on the "order status" button on the top right corner of the page. Simply enter your order number and email address and you can check the recent status of your order.
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Please contact a ShopRapunzels.com representative by phone at 1-877-659-5310 or by email at CustomerService@ShopRapunzels.com. If your order has not been processed or shipped, it is possible that your purchase can be modified. Once your order has been processed, we are unable to make any changes including cancellations.
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If you do not receive a confirmation email after you placed your order, either an incorrect email address was entered or if payment was made through Paypal.com, the “Return to Merchant” button was not selected. Please call our web phone line at #1-877-659-5310 and one of our customer service representatives will be happy to help.
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